When, in this policy, we refer to personal information we mean any information that could potentially identify a specific individual.
who we are
When, in this policy, we refer to ilke Homes we mean ilke Homes Limited whose registered address is at Flaxby Industrial Estate, Knaresborough, Harrogate, HG5 0XJ and which is registered under company number 10909968. Ilke Homes is the data controller in respect of your personal information and is responsible for ensuring that the personal information we collect is processed in accordance with the General Data Protection Regulation ((EU) 2016/679).
what information we collect about you
In the course of our interactions with you we may collect some (but not necessarily all) of the following information either directly or indirectly this includes but is not limited to Personal information you provide to us
personal information we collect from you:
personal information we may collect automatically:
Information and videos about how you navigate and use our website such as the search terms you use, the pages you visit, the amount of time you spend on the website
other information we may collect from you:
what we do with the personal information we collect
We will use the personal information we collect about you in the following ways:
who we share your personal information with
We will not pass your personal information to anyone outside our group, except to carefully selected third parties, for example where we need to send the information to persons or organisations who work on our behalf to provide a product or service to you but such persons or organisations may only use this information in order to provide such product or service and not for any other purpose.
We may share your data with the following third parties:
a prospective purchaser of our business
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or where we are required to forward the information in order to comply with a regulatory or legal process.
law enforcement and regulatory agencies
Where required by law, we will share your personal information with law enforcement and regulatory agencies.
We will always limit the personal information we share to that which is necessary to enable them to perform their services or function. Unless we are obliged to provide the information by law, we will also always ensure that before we share your personal information with a service provider, we have entered into a contract with the service provider which requires them to keep your information secure and only use it for the purposes we permit them to. We will never sell or share your personal information with third parties for the purposes of marketing without seeking prior consent.
We will not share your personal information with any other third party.
how long we will keep your personal information for
We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for.
the legal basis we rely on to process your personal information
Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information.
The reasons for processing that we rely on are as follows: –
The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. We will ensure that when relying on legitimate interest as the legal basis for processing there will be a minimal impact on your privacy rights. Many of the purposes for handling your personal information, described above, fall into this category as they are essential activities which enable us to run our business efficiently and effectively for example, enabling us to use third party service providers, to monitor, review and improve the services we provide to you and your experience when you visit our Website and to help us ensure that we communicate with you about the things that are most likely to be of interest to you. We may, if necessary, also use your information to defend our legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.
When we rely on legitimate interests:
When we rely on consent:
Where you transact with us to buy a new home we will use your personal information so that we can fulfil our part of the contract e.g. to deliver the product to you, to take payment and to manage this process and perform our obligations under your home buyer warranty.
We will, if required by law, disclose your personal information for example in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
where in the world we will hold your personal information
Your personal information may occasionally be processed and held by third parties outside the European Economic Area (EEA).
Whereas in the EU, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, if we do send personal information outside of the EEA we will endeavour to ensure that appropriate safeguards are in place so that it is protected in accordance with the GDPR European data protection law. Such safeguards may include: –
cookies on our website
Cookies are small text files stored on your computer (or mobile device) by web pages as you visit them. Cookies are not programs and cannot harm your computer.
links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst viewing such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
If you would like to exercise any of our rights listed above you can do so at any time using the following methods:
For further information on each of those rights, including the circumstances in which they apply, see the guidance issued by the Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you have any questions or concerns about how Ilke Homes Limited handles your personal information, you can e-mail us at [email protected].
You also have the right to raise any complaint you may have with the ICO. You can do this by contacting them: –
Your statutory rights are not affected by anything in this policy.
Ilke Homes reserves the right to change this policy from time to time. You should check https://www.ilkehomes.co.uk/privacy-policy from time to time to ensure that you are happy with any changes. If we propose a significant change we will endeavour to notify you by email and will otherwise post a notification that our policy has changed on our Website.
updated March 2019